Yes. You can make changes to your booking using the "Manage Booking" button and "Change/See Booking" option.
Yes. All flights may, in principle, be changed provided your booking was made through TAP online, at a contact center, a store or TAP desk.
No. Online you can change flight times and dates on your electronic ticket but not the route. To do this, you should contact your travel agency, our Contact Center or one of our desks or stores.
The booking reference has 6 alphanumeric digits and allows the identification of your reservation. You can find it:
- On the confirmation page of the booking process;
- On the confirmation email that you’ll receive after the booking process.
TAP and its partners offer you various services on each flight that will provide you with a unique travel experience.
Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.
Find out more here.
Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.
Find out more here.
No. Once you have checked in online, you should contact our Contact Center, one of our desks or stores, or your travel agency.
You can obtain all information regarding departures and arrivals here.
All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.
Bookings that involve ancillary services cannot be changed:
The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.
Bookings that involve ancillary services cannot be changed:
- these include unaccompanied minors,
- sports equipment,
- extra baggage,
- transport of animals in the cabin and/or in the hold,
- bicycles,
- medical cases and
- the carrying of weapons.
No. Bookings made through the TAP Miles&Go Programme cannot be changed online.
However, the following can be viewed and edited:
However, the following can be viewed and edited:
- Your personal contact information (telephone and email);
- When reserving your seat on board;
- With a request for a special meal;
- With a request for a special wheelchair assistance service.
Yes. If you booked your trip directly with TAP, you can change it, either before or after the beginning of the trip.
Yes, if you booked directly with TAP (flytap.com, Contact Centre or at one of our counters or stores).
